Frequently Asked Questions

When cleaning your Rollermouse, we recommend that you follow the cleaning video.



Important! – It is important that you do not use harsh detergents or hand sanitizer on your Rollermouse.
We recommend using an air duster and antibacterial cleansing wipes.

For further information read the cleaning guide:
Red/Red plus - Free3 - Pro3

The wrist rests can be removed for cleaning and replacement. When cleaning, use gentle agents and products.If you want to replace the wrist rests, please contact your RollerMouse-reseller.

Here is a picture from the manual, showing how to change the cursor speed physically on your device:

You can also do this inside the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience issues with the movement of the cursor, we recommend that you clean the device.

It might be a hair, grain of sand, or something similar that is causing trouble for the sensor in the product.

Please have a look at this video, that shows you how to clean the device.

Important! – It is important that you do not use harsh detergents or hand sanitizer on your Rollermouse. We recommend using an Air duster and antibacterial cleansing wipes.

End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. 

When activating the End detection(you do this by moving the Rollerbar all the way to the left/right), the cursor will drift to the edge of your screen.

You can customize the End detection inside the driver: 

We always recommend that you install our driver. Here is a link to our driver's page.

You can modify the click sound of the Rollerbar. 

You can do this physically on your device:

It is also possible to modify the function of the Rollerbar inside the driver.

If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".

We always recommend that you install our driver. Here is a link to our driver's page.

To disable the clicking sound on the Rollermouse Red Wireless 4.0 please do the following:

Press and hold DPI (cursor speed), then while holding this down click once on the scroll wheel. - Its important that you click and don't scroll.

Now you have activated the function.

While still holding DPI down, scroll upwards on the wheel, until all LED's are blue at the same time.This disables the sound entirely.

To enable the sound, repeat above, but scroll down till only 1 LED lights up at a time, then adjust the sound level accordingly.

You can modify the click force tension of the Rollerbar. Furthermore, you can also disable/enable the clickfunction of the Rollerbar.

You can do this physically on your device:

It is also possible to modify the function of the Rollerbar inside the driver.

If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience irregular movement on a laptop, it can be caused by a communication issue between hardware.

To test where the issue lies, please disable the touchpad on your laptop by doing the following:

1. Press the start/windows key and type "Touchpad Settings". 
   
2. After opening the settings, you simply ress the plittle slider to turn it off:
   

If this fixes the issue, the please contact the laptop brand support.

If this does not fix the issue, please contact our support via this form: PRESS HERE

USB dongle connection guide:

-Unplug the USB dongle from the computer and plug it back in.Important: The dongle must be connected directly to the computer, not via a docking station or similar.

-Hold the RollerMouse very close to the USB dongle.-Press and hold the cursor speed button (the oval button).-While holding down the cursor speed button, press the right button twice.-Then release the oval cursor speed button.

If you still experience problems, try this alternative method:-Repeat steps 1-3 as above.-While holding down the cursor speed button, press the right button 3 times instead of 2 times.-Then release the oval cursor speed button.

Bluetooth connection instructions:

Turn on the RollerMouse-Hold down the oval cursor speed button-While holding down the button, press the left button 2 times-Then release the oval button.-If this does not work, try the following:-Hold down the oval cursor speed button-While holding down the butoon, press the left button 3 times

If the connection is still not successful:-Open Bluetooth settings on your computer-Do a new search for devices-Select RollerMouse Red Plus when it appears

If your device lost the connection to your PC (USB receiver), you might have to complete the pairing once again.

Please watch this video, which demonstrates how to pair your device with the USB receiver:

If you have a wireless product from Contour Design, you will have to recharge the device once in a while.

Together with the product, you've received a charging cable. 

It looks like this:

You can adjust the scroll wheel lines (speed), inside the driver. Furthermore, you can invert the scroll as well.

Here is a picture from the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience issues with your scroll wheel, we recommend you to try and clean the device as showed in the video below:

If your issue persists, we have a more advanced cleaning guide, which requires a little more time to complete.

You can download the guide here.

If there is no output when you hit one of the buttons on your device, it might be because it is physically damaged.

An easy way to check this is to use a keyboard tester. We recommend that you use the following:

www.keyboardtester.com

When you open the tester, you will see an onscreen keyboard.

Now hit the button you suspect to be broken. The tester(onscreen keyboard) will now show you, if the PC receives any input from the device or not.

Example:

You're "copy"-button is not working.

Open the keyboardtester, and hit the copy-button.

If the button is working, you should be able to see the buttons "Ctrl" + "C", being highlighted on the on-screen keyboard.

If you don't see any buttons being highlighted, it indicates that the button is physically damaged.

Before you contact our support team, please test the device on another PC.

You can submit a ticket right here.

Important! – When you test your device, it is important that you connect the device directly to the PC. Don't use any dockingstation, USB-hub or similar. 

If your button is physically damaged, and your product is still covered by the warranty, you will have to contact us.

Please fill out this formular

End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. 

When activating the End detection(you do this by moving the Rollerbar all the way to the left/right), the cursor will drift to the edge of your screen.

You can customize the End detection inside the driver: 

We always recommend that you install our driver. Here is a link to our driver's page.

You can customize the buttons and the rollerbar on your device.

If you did not install our driver yet, please start by downloading and installing the driver.

Here is a link to our driver's page.

When the driver is installed, and you open the software, you should have the following picture on your screen:

In here, you can modify and customize the buttons and the rollerbar. If you hit one of the buttons, you will get a drop-down list like this:

If the button/click you want to create is not on the list, you can hit the "Custom action", which you see at the bottom of the drop-down list.

Then you should see a picture like this:

Here, you can modify and customize the buttons or rollerbar on your device just the way you want.

We always recommend that you install our driver. Here is a link to our driver's page.

You can customize your device to work differently in different applications or software on your PC.

If you did not install our driver yet, please start by downloading and installing the driver.

Here is a link to our driver's page.

This works the same way like the normal customization of the buttons/rollerbar. Please check this link for explanation.

The only difference is that the customization is designed to work with specific applications or software.

As you see on the picture below, you will have the same possibilities like with the general customization. You only have to choose a specific application/software.

We always recommend that you install our driver. Here is a link to our driver's page.

The installation may fail if you have an older version already installed and you're trying to install a new version over it.

The easiest way to check this, is to go to your Control Panel.

Then open "Programs & Features".

You will now see a list of all the applications installed on your PC.

Please check if you already have our software on the list. If yes, please uninstall the driver, and reboot your system.

You should now be able to install the driver.

Important! – Please note that it's crucial to restart your PC both when uninstalling and reinstalling the driver.

When you connect your device, and you open the driver, you should be able to see your device highlighted in the left hand side of the driver.

If you device is not registered inside the driver, it will be "greyed out".

If this is the case, please start by making sure, that the device is connected directly to your PC. 

Please avoid any dockingstation, USB-hub or similar. Especially when you troubleshoot your device.

After wards, please check if your PC is actually recognizing the device.

If your device is working - meaning you can move the cursor etc., you don't need to do the following:

The easiest way to do this, is to open your "Device Manager", and check if you can see the device listed in there.

If your device is not registered/recognized in the driver, we have a couple of things you can try to do:

1. Repair the driver.

- Open Control Panel

- Open "Programs & Features"

- Find the Contour Design-driver on the apps-list.

- Hit "Repair" in the topmenu.

If your issue persist, please try the following:

2. Uninstall & Install the driver

- Open Control Panel

If you are a part of a domain, please make sure that you have the rights to install the software on your PC.

To change the device mode between Winodws and Mac mode:

This applies to all devices that have Bluetooth - typically with a rev. 4.0 sticker.

The combination of buttons is DPI (cursor speed) + Paste.

While holding down the DPI button, you can now press the paste button to change mode of the device.

Windows mode: Press paste 1 time, and the first LED light from the left will light up.

Mac mode: Press paste 2 times, and the second LED light from the left will light up.

HID mode: Press paste 4 times, and the fourth LED light from the left will light up.

Choose the mode fitting your operating system and you are good to go.

If you have previously had a rollermouse red, and have been used to pressing commands on the buttons to see battery level - this manual feature was removed on the latest version.

Then how do you see it?

1. You can see the battery level when ever you turn the device on - when turned on, the LED lights will show battery level before turning off.
2. You can see the battery level at all times inside the newest driver, starting from version 3.2.0 on PC, or 6.1.X on Mac OS.

You can set the volume of the click on your RollerMouse Pro. 

Here is a picture from the manual, that shows you how to change this:

You can modify the click force tension of the Rollerbar. Furthermore, you can also disable/enable the clickfunction of the Rollerbar.

You do this physically on your device:

End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. 

When activating the End detection(you do this by moving the Rollerbar all the way to the left/right), the cursor will drift to the edge of your screen.

You can customize the End detection inside the driver: 

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience irregular movement on a laptop, it can be caused by a communication issue between hardware.

To test where the issue lies, please disable the touchpad on your laptop by doing the following:

1. Press the start/windows key and type "Touchpad Settings":
   
2. After opening the settings, you simply ress the plittle slider to turn it off:
   

If this fixes the issue, the please contact the laptop brand support.

If this does not fix the issue, please contact our support via this form: PRESS HERE

If you are new to the Rollermouse Pro, we recommend that you watch our "Getting started with Rollermouse Pro"-video.

This will show you how to connect the device with Bluetooth.

You can both use the USB receiver(WIFI), or Bluetooth to connect the device to your PC.

This picture will show you how to setup the device for the connection-type you would like to use:

You can customize the buttons and the rollerbar on your device.

If you did not install our driver yet, please start by downloading and installing the driver.

Here is a link to our driver's page.

When the driver is installed, and you open the software, you should have the following picture on your screen:

In here, you can modify and customize the buttons and the rollerbar. If you hit one of the buttons, you will get a drop-down list like this:

If the button/click you want to create is not on the list, you can hit the "Custom action", which you see at the bottom of the drop-down list.

Then you should see a picture like this:

Here, you can modify and customize the buttons or rollerbar on your device just the way you want.

We always recommend that you install our driver. Here is a link to our driver's page.

If there is no output when you hit one of the buttons on your device, it might be because it is physically damaged.

An easy way to check this is to use a keyboard tester. We recommend that you use the following:

www.keyboardtester.com

When you open the tester, you will see an onscreen keyboard.

Now hit the button you suspect to be broken. The tester(onscreen keyboard) will now show you, if the PC receives any input from the device or not.

Example:

You're "copy"-button is not working.

Open the keyboardtester, and hit the copy-button.

If the button is working, you should be able to see the buttons "Ctrl" + "C", being highlighted on the on-screen keyboard.

If you don't see any buttons being highlighted, it indicates that the button is physically damaged.

Before you contact our support team, please test the device on another PC.

Important! – When you test your device, it is important that you connect the device directly to the PC. Don't use any dockingstation, USB-hub or similar. 

To change the device mode between Winodws and Mac mode:

This applies to all devices that have Bluetooth - typically with a rev. 4.0 sticker.

The combination of buttons is DPI (cursor speed) + Paste.

While holding down the DPI button, you can now press the paste button to change mode of the device.

Windows mode: Press paste 1 time, and 1 LED light from the left will light up.

Mac mode: Press paste 2 times, and 2 LED light from the left will light up.

HID mode: Press paste 4 times, and 4 LED light from the left will light up.

Choose the mode fitting your operating system and you are good to go.

End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. 

When activating the End detection(you do this by moving the Sliderbar all the way to the left/right), the cursor will drift to the edge of your screen.

You can customize the End detection inside the driver: 

We always recommend that you install our driver. Here is a link to our driver's page.

You can modify the click sound of the Sliderbar. 

You can do this physically on your device:

It is also possible to modify the function of the Sliderbar inside the driver.

If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".

We always recommend that you install our driver. Here is a link to our driver's page.

You can modify the click force tension of the Sliderbar. Furthermore, you can also disable/enable the clickfunction of the Sliderbar.

You can do this physically on your device:

It is also possible to modify the function of the Sliderbar inside the driver.

If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience irregular movement on a laptop, it can be caused by a communication issue between hardware.

To test where the issue lies, please disable the touchpad on your laptop by doing the following:

1. Press the start/windows key and type "Touchpad Settings":
   
2. After opening the settings, you simply ress the plittle slider to turn it off:
   

If this fixes the issue, the please contact the laptop brand support.

If this does not fix the issue, please contact our support via this form: PRESS HERE

If you are new to the SliderMouse Pro, we recommend that you watch our "Getting started with Slidermouse Pro"-video.

This will show you how to connect the device with Bluetooth.

You can both use the USB receiver(WIFI), or Bluetooth to connect the device to your PC.

This picture will show you how to setup the device for the connection-type you would like to use:

You can customize the buttons and the Sliderbar on your device.

If you did not install our driver yet, please start by downloading and installing the driver.

Here is a link to our driver's page.

When the driver is installed, and you open the software, you should have the following picture on your screen:

In here, you can modify and customize the buttons and the Sliderbar. If you hit one of the buttons, you will get a drop-down list like this:

If the button/click you want to create is not on the list, you can hit the "Custom action", which you see at the bottom of the drop-down list.

Then you should see a picture like this:

Here, you can modify and customize the buttons or Sliderbar on your device just the way you want.

We always recommend that you install our driver. Here is a link to our driver's page.

If there is no output when you hit one of the buttons on your device, it might be because it is physically damaged.

An easy way to check this is to use a keyboard tester. We recommend that you use the following:

www.keyboardtester.com

When you open the tester, you will see an onscreen keyboard.

Now hit the button you suspect to be broken. The tester(onscreen keyboard) will now show you, if the PC receives any input from the device or not.

Example:

You're "copy"-button is not working.

Open the keyboardtester, and hit the copy-button.

If the button is working, you should be able to see the buttons "Ctrl" + "C", being highlighted on the on-screen keyboard.

If you don't see any buttons being highlighted, it indicates that the button is physically damaged.

Before you contact our support team, please test the device on another PC.

Important! – When you test your device, it is important that you connect the device directly to the PC. Don't use any dockingstation, USB-hub or similar. 

To change the device mode between Winodws and Mac mode:

This applies to all devices that have Bluetooth - typically with a rev. 4.0 sticker.

The combination of buttons is DPI (cursor speed) + Paste.

While holding down the DPI button, you can now press the paste button to change mode of the device.

Windows mode: Press paste 1 time, and 1 LED light from the left will light up.

Mac mode: Press paste 2 times, and 2 LED light from the left will light up.

HID mode: Press paste 4 times, and 4 LED light from the left will light up.

Choose the mode fitting your operating system and you are good to go.

Here is a picture from the manual, showing how to change the cursor speed physically on your device:

You can also do this inside the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. 

When activating the End detection the cursor will drift to the edge of your screen.

You can activate/deactivate this physically on the device: 

Hold DPI(cursorspeed-button), press and release the Rollerbar 2 times, move the scroll wheel to set on or off, and then release the DPI(cursorspeed-button) again.

You can also customize the End detection inside the driver: 

We always recommend that you install our driver. Here is a link to our driver's page.

To disable the clicking sound on the Rollermouse Go please do the following:

Press and hold DPI (cursor speed), then while holding this down click once on the scroll wheel. - Its important that you click and don't scroll.

Now you have activated the function.

While still holding DPI down, scroll upwards on the wheel, until all LED's are blue at the same time.This disables the sound entirely.

To enable the sound, repeat above, but scroll down till only 1 LED lights up at a time, then adjust the sound level accordingly.

If you experience irregular movement on a laptop, it can be caused by a communication issue between hardware.

To test where the issue lies, please disable the touchpad on your laptop by doing the following:

1. Press the start/windows key and type "Touchpad Settings":
   
   
2. After opening the settings, you simply ress the plittle slider to turn it off:
   
   

If this fixes the issue, the please contact the laptop brand support.

If this does not fix the issue, please contact our support via this form: PRESS HERE

If you RollerMouse Mobil/Go lost the connection to the USB-receiver/PC(Bluetooth), you have to re-pair the device once again.

Please take a look at this picture from the manual, which shows you how to do this:

You can adjust the scroll wheel lines (speed), inside the driver. Furthermore, you can invert the scroll as well.

Here is a picture from the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience issues(erratic behavior) with your scroll wheel, we recommend you to try and clean the device.

We recommend the following technique, as shown in the video below:

If your issue persists, you will have to submit a ticket to our support.

Here is a link for the formular

If there is no output when you hit one of the buttons on your device, it might be because it is physically damaged.

An easy way to check this is to use a keyboard tester. We recommend that you use the following:

www.keyboardtester.com

When you open the tester, you will see an onscreen keyboard.

Now hit the button you suspect to be broken. The tester(onscreen keyboard) will now show you, if the PC receives any input from the device or not.

Example:

You're "copy"-button is not working.

Open the keyboardtester, and hit the copy-button.

If the button is working, you should be able to see the buttons "Ctrl" + "C", being highlighted on the on-screen keyboard.

If you don't see any buttons being highlighted, it indicates that the button is physically damaged.

Before you contact our support team, please test the device on another PC.

You can submit a ticket right here.

Important! – When you test your device, it is important that you connect the device directly to the PC. Don't use any dockingstation, USB-hub or similar. 

You can customize the buttons and the Rollerbar on your device.

If you did not install our driver yet, please start by downloading and installing the driver.

Here is a link to our driver's page.

When the driver is installed, and you open the software, you should have the following picture on your screen:

In here, you can modify and customize the buttons and the Rollerbar. If you hit one of the buttons, you will get a drop-down list like this:

If the button/click you want to create is not on the list, you can hit the "Custom action", which you see at the bottom of the drop-down list.

Then you should see a picture like this:

Here, you can modify and customize the buttons or Rollerbar on your device just the way you want.

We always recommend that you install our driver. Here is a link to our driver's page.

To change the device mode between Winodws and Mac mode:

This applies to all devices that have Bluetooth - typically with a rev. 4.0 sticker.

The combination of buttons is DPI (cursor speed) + Paste.

While holding down the DPI button, you can now press the paste button to change mode of the device.

Windows mode: Press paste 1 time, and 1 LED light from the left will light up.

Mac mode: Press paste 2 times, and 2 LED light from the left will light up.

HID mode: Press paste 4 times, and 4 LED light from the left will light up.

Choose the mode fitting your operating system and you are good to go.

You can change the cursor speed on the Unimouse, both physically on the mouse, and in the driver.

This shows where you physically can change the speed, and which settings you can choose between:

As mentioned, you can also do this inside the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

If your mouse stopped to work/move, you might have to re-pair the device with the USB-receiver. 

It could also be because the battery of the mouse that is too low. Remember to charge the Unimouse once in a while.

The charging cable looks like this:

If your Unimouse lost the connection to the USB-receiver, you have to re-pair the device once again.

You can also check this picture from the manual, that shows you how to re-pair:

USB dongle connection guide:

-Unplug the USB dongle from the computer and plug it back in.Important: The dongle must be connected directly to the computer, not via a docking station or similar.

-Hold the Unimouse very close to the USB dongle.-Press and hold the cursor speed button (the oval button).-While holding down the cursor speed button, press the right button twice.-Then release the oval cursor speed button.

If you still experience problems, try this alternative method:-Repeat steps 1-3 as above.-While holding down the cursor speed button, press the right button 3 times instead of 2 times.-Then release the oval cursor speed button.

Bluetooth connection instructions:

Turn on the Unimouse - Hold down the oval cursor speed button-While holding down the button, press the left button 2 times-Then release the oval button.-If this does not work, try the following:-Hold down the oval cursor speed button-While holding down the butoon, press the left button 3 times

If the connection is still not successful:-Open Bluetooth settings on your computer-Do a new search for devices-Select Unimouse when it appears

You can adjust the scroll wheel lines (speed), inside the driver. Furthermore, you can invert the scroll as well.

Here is a picture from the driver:

We always recommend that you install our driver. Here is a link to our driver's page.

If you experience issues(erratic behavior) with your scroll wheel, we recommend you to try and clean the device.

We recommend the following technique, as shown in the video below:

If your issue persists, you will have to submit a ticket to our support.

Here is a link for the formular

If you thumb rest is broken, and the warranty is still active, you will have to submit a ticket to our support.

Here is a link for the formular to fill out

If you have previously had a Unimouse, and have been used to pressing commands on the buttons to see battery level - this manual feature was removed on the latest version.

Then how do you see it?

1. You can see the battery level when ever you turn the device on - when turned on, the LED lights will show battery level before turning off.
2. You can see the battery level at all times inside the newest driver, starting from version 3.2.0 on PC, or 6.1.X on Mac OS.

If your keyboard has lost connection to the dongle, here is 2 ways to re-establish connection:

We recommend you to try to re-pair your keyboard with the USB receiver by following the video guide below:

https://www.youtube.com/watch?v=dmmF47Ow53k

Before re-pairing, unplug the receiver from the computer and plug it back in, as this type of receiver locks itself after about one minute. We recommend placing the keyboard as close to the USB receiver as possible during pairing.

If it fails to pair within one minute, simply remove the USB receiver and try again. We recommend that the USB receiver is connected directly to a USB port on your PC during pairing (rather than via docking station, USB hub or similar).

If the above method still fails, please try the following:

Hold down the red FN button while holding it down, type the following on the keyboard D O N G L E, and then press enter (FN must be held down continuously until enter is pressed).Make sure to unplug the USB receiver and plug it back in before you start pairing.

If your keyboard can't type @ or opens a clipboard, it's often because the keyboard is in a different mode.

If your keyboard can't type @ or opens a clipboard, it's often because the keyboard is in a different mode.

If you have a wireless keyboard, and it seems dead, we recommend that you start by changing the batteries, to make sure the device is not dead because of missing power.

If you suspect your device to be completely dead, there is a couple of ways to check this.

If you are connecting your device to your PC by using a docking station, USB-hub or similar, please make sure to connect the device directly to your PC.

When you have made sure about this, you can now check if your PC recognizes the device.

Please go to "Start" and type "Device Manager".

You can now see a list of all the hardware connected to your PC.


Please go to the section "Human Interface Devices".

- If you see your device in here, it means your PC recognizes the device.

- If your PC can't recognize the device, please test it on another PC.

If your device seems completely dead and isn't recognized, please fill out this formular at our warranty page

When you received your keyboard, there was a cable in the right side of the box, this cable is called a USB extension cable, it is used to eliminate signal interference, which could be the issue in this case.

Here is a picture of the extender cable:

We recommend that you connect this cable to your computer and plug the USB-receiver into the opposite end.

Your keyboard will remain wireless.

If a button is physically broken, and the warranty is still active, you will have to submit a ticket to our support.

Here is a link for the formular to fill out

If the output is wrong when you hit a button, or if there is no output at all, it might be physically damaged.

An easy way to check this, is to use a keyboard tester. We recommend you use the following:

www.keyboardtester.com

When you open the tester, you will see a onscreen-keyboard.

Now hit the button you suspect to be broken. The tester will now show you, if the PC receives any input from the device or not.

If you don't see any buttons being highlighted, it indicates that the button is physically damaged.

Before you contact our support team, please test the device on another PC.

You can submit a ticket right here

Important! If you receive a different output than expected, it might be because the device is in the wrong mode.

Please have a look at the picture below, that shows you how to change the mode on the keyboard:

If you have a Balance Keyboard, there is two different modes choose between. 

- Windows 

- Mac

If you receive a different output than expected, it might be because the device is in the wrong mode.

Please have a look at the picture below, that shows you how to change the mode on the keyboard:

My wired keyboard does not work when the computer starts up.

The problem can be solved by updating the firmware on the keyboard.Start by downloading the firmware here.

Once you have downloaded the firmware locally on your PC, follow this guide to update your keyboard:The guide:1. install "updater" locally on your computer. 2. Open the updater and remove the keyboard from the computer.

3. Hold down "D", "F" and "U" and put the keyboard back into the computer.4. Now release all 3 keys.

5. The "Update" will start.

6. After about 30 seconds, your keyboard will be updated and you can uninstall the update from your computer again.You should no longer experience the error.Please email us at support@contourdesign.com if you experience any issues with this.

Yes, the Contour wireless keyboard is secured with encryption.

The communication between the dongle and the wireless product (2.4 GHz) is secured with an AES 128 bit algorithm, which is an industry standard when it comes to encrypting consumer devices.

During the pairing process, a random encryption key is generated and exchanged between the dongle and the wireless device, and the key is stored and subsequently used to secure the communication. The pairing process is kept secure by only happening upon user request and is kept within a very short range that prevents eavesdropping.

If you need new labels for your shuttle, you can download them here

You can customize the settings of the application/software you intend to use with the Multimedia Controller.

We have created a video, demonstrating how to do this. Please check one of the following videos:

Windows:

Create settings, Windows

Mac:

Create settings, Mac

We always recommend that you install our driver. Here is a link for the driver.

You have the option to export/import the settings you've configured for the device using our driver:

Windows: Download here:  Windows 

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller Control Panel and click the Options button

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file

7. Click the Open button on the screen

8. Click the Apply button on the screen (very important)

Mac v3 Driver : Download here:  Mac

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller app and click the Settings Management Tools button (Bottom-left corner of Multimedia Controller App window)

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file (settings file will have the .multimediacontrollerSettings tag, for example Final Cut Pro X.multimediacontrollerSettings).

7. Click the Open button on the screen

Mac v2.2 and earlier driver : Download here:  Mac

1. Download the file

2. Unzip the file and take note of the location

3. Open the Contour Multimedia Controller Control Panel and click the Options button

4. Choose Import Settings

5. Navigate to the location noted in Step 2

6. Choose the settings file

7. Click the Open button on the screen

We always recommend that you install our driver. Here is a link for the driver.

There are different ways to troubleshoot, if your device is not recognized in the driver.

Let's start by repairing the driver:

1. Open your Control Panel

2. Hit "Programs & Features.

3. You will now see a list of all the software installed on your PC.

Find the software called "Contour Shuttle", mark it, and then hit "Repair" in the topmenu.

4. A wizard will now open. Please complete the wizard, and reboot your system(the wizard should ask you about this automatically) afterwards.

5. When your system completed the reboot, please check if your device is now visible inside the driver.

Is your device still not recognized? Then you will have to uninstall/install the driver once again.

If your application/software you want to use with the Multimedia Controller is not on the list in the driver, you can add this yourself.

We have created a video(both for Windows/Mac), showing you how to do this. Please take a look:

Windows: Add new application/software

Mac: Add new application/software

If your issue persist, please contact our support. You can submit a ticket right here.

We always recommend that you install our driver. Here is a link for the driver.

If your customization of the device is not working, we recommend you delete the settings file on your PC manually, to make sure this is not damaged/corrupted.

We offer a short list of predefined prgrams that is available with our Media Controller.

Many programs are available with the driver, but doesn't have a predefined settings file.

Here you can find the list of predefined programs for the Media Controller: Windows or Mac

If your program was not on this list, it is possible to create custom settings for almost all programs, so you can use the Media Controller with your desired programs.

Windows: Creating Custom Setting for your Shuttle Pro V2 or Shuttle Xpress Windows - YouTube

Mac: Creating Custom Setting for your Shuttle Pro V2 or Shuttle Xpress (MAC) (youtube.com)

If you have any further questions that cannot be found in the FAQ, feel free to reach out to us via this form: Contact us

If you suspect your product to be damaged, there is a couple of ways to check this.

If you are connecting your device to your PC by using a docking station, USB-hub, monitor or similar, please make sure to connect it directly to your PC.

When you have made sure about this, you can now check if your PC recognizes the device.

If you already installed our driver, start by checking if your device is recognized by the driver.

If you haven't installed our driver, there is a different way to check this.

Please go to "Start" and type "Device Manager".

You can now see a list of all the hardware connected to your PC.

Please go to the section "Human Interface Devices".

- If you see your device in here, it means your PC recognizes the device.

- If your PC can't recognize the device, please test it on another PC.

If your device seems completely dead and isn't recognized, please fill out this formular.

If your device is physically damaged and the warranty is still active, please contact our support.

You can submit a ticket right here.

To update your device's firmware, which you are sometimes prompted to do via the latest driver, you have to enter "Flashmode".

This can by done with relative ease throught this guide here

This is a guide that covers all our RollerMouse & SliderMouse products - if your device is not on this list, please attempt one or more from the list, since they all have mostly the same layout.

If you need help with this, please create a ticket in our contact form.

Uninstalling Applications from the Applications Folder 

a. Using Finder: 

1. Open Finder: 

• Click on the Finder icon in your Dock to open a Finder window. 

2. Go to the Applications Folder: 

• In the Finder sidebar, click on Applications. You’ll see a list of all installed applications. 

3. Drag the Application to the Trash: 

• Locate the application you want to uninstall. 

• Click and drag the application icon to the Trash in your Dock. 

• Alternatively, you can right-click (or Control-click) the application and select Move to Trash. 

4. Empty the Trash: 

• Right-click on the Trash icon in your Dock and select Empty Trash. 

• Confirm the action to permanently delete the application and free up space. 

b. Using Launchpad: 

1. Open Launchpad: 

• Click on the Launchpad icon in your Dock, or press the F4 key on your keyboard. 

2. Find the Application: 

• Browse through the pages or use the search bar at the top to locate the application you want to uninstall. 

3. Click and Hold the App Icon: 

• Click and hold the application icon until all the icons start to jiggle. 

• For apps installed via the Mac App Store, you’ll see an X icon appear in the corner. 

4. Delete the App: 

• Click the X icon to uninstall the application. 

• Confirm the deletion when prompted. 

Manually Deleting Leftover Files 

After uninstalling an application, you might want to remove any leftover files that could be taking up space. 

1. Check the Library Folder: 

• Open Finder, click on the Go menu, and select Go to Folder. 

• Type ~/Library/ and press Enter. This will open the user’s Library folder, where application support files may reside. 

2. Look in Specific Directories: 

• Application Support: Check ~/Library/Application Support/ for any folders related to the uninstalled application. 

• Preferences: Look in ~/Library/Preferences/ for .plist files related to the application. 

• Caches: Check ~/Library/Caches/ for any cached data from the application. 

• Containers: Search ~/Library/Containers/ for any application containers. 

3. Delete Leftover Files: 

• Carefully delete any files or folders associated with the uninstalled application. Be cautious not to delete files related to other applications. 

7. Final Steps 

• Restart Your Mac: After uninstalling an application, it’s a good idea to restart your Mac to ensure that all changes take effect. 

• Check Storage: You can verify that the application has been removed and check how much space has been freed by going to Apple menu > About This Mac > Storage. 

Following these steps should help you uninstall applications from macOS Sonoma effectively, whether they were installed from the Mac App Store, downloaded from the internet, or came with system extensions.